I'm not receiving GoCollect's emails, what do I do?

Most likely, your email provider is unintentionally sending GoCollect's important email to your Spam or bulk mail folder. To update your settings, please see below if you are using AOL, Earthlink, Hotmail or Yahoo. If your email provider is not listed, please contact them directly for additional help.

AOL:

1. On the lower left corner of your AOL mail window, click on "Spam Folder".
2. Locate emails from GoCollect.com (from offers@gocollect.com, support@gocollect.com, orders@gocollect.com, gsr@gocollect.com).
3. Click "This is not spam".

Earthlink:

Note: This information only applies if you've activated Suspect Email Blocking.

• If you use TotalAccess 2004:
  1. Click on your MailBox's "Address" button.
  2. Click the "File" menu and choose "New Company (Domain)".
  3. Enter "gocollect.com" and click "OK".
• If you use Earthlink's Web Mail:
  1. Log into your Earthlink Web Mail account.
  2. Click "Address Book" on the left side of your screen.
  3. Click "Companies (Domains)" on the right side of your screen.
  4. Click "Add Domain".
  5. Enter "gocollect.com" and click "Save".

Hotmail:

1. Log into your Hotmail account.
2. Click "Options" in the upper right corner of the screen.
3. Click "Junk E-mail Protection".
4. Click "Safe List".
5. Enter "gocollect.com" and click "Add".

Yahoo:

1. Click "Mail Options".
2. Click "Spam Protection".
3. Click the "Continue" button.
4. Check the box next to "When I mark a message in the Bulk folder as not spam: Move the message to my Inbox".
5. Click the "Continue" button.
6. Select "Don't block any images".
7. Click the "Set Up Spam Protection" button.