What is the GoCollect return policy?

The GoCollect.com Customer Commitment is our priority!

How To Return A Piece Under the 30 Day Money Back Guarantee*

If you wish to return a piece under the 30 Day Money Back Guarantee:

1. Check your invoice to ensure that you are within 30 days of the Ship Date. Click here for info on how to locate the Ship Date.
2. Repack the piece in its original packaging and enclose the packing slip.
3. Address the package as follows:
   GoCollect.com
   Returns Department
   267B Main Street
   Nyack, N.Y. 10960
4. The package must be shipped with an insured courier (FedEx, UPS, USPS Parcel Post) and a delivery confirmation or tracking number is needed to confirm delivery. Collect shipments and C.O.D.s will be refused and returned to sender. GoCollect.com is not responsible for items damaged or lost in transit.
5. Once GoCollect has received the piece back in the original box, with the original paperwork, a refund will be issued within 7 business days for the cost of the product only. Credit will be issued to the credit card on which the purchase was made and will only be issued if all of the above criteria was met. Sorry, GoCollect.com does not reimburse return freight charges.

* Please Note: A) If GoCollect receives a return that was sent after 30 days of Ship Date, you will receive store credit ONLY. GoCollect will not accept returns back for orders sent after 6 months of ship date. Sorry, there are no exceptions. B) If return instructions are not followed and a package is returned directly to a warehouse OR an original package is refused or found undeliverable, resulting in a return to a warehouse, you are subject to a 10% restocking fee. In addition, undeliverable or refused packages will not be refunded for the cost of shipping. C) According to the GoCollect Special Request (GSR) Cancellation Policy, an order is final once the item has been located on your behalf by GoCollect, as agreed to at time of sale. If GoCollect receives a return for a GSR item, you will receive store credit for half the cost of the piece, excluding shipping. D) Click here for restrictions on Fresh Flower & Live Plant Orders. E) Any candle that has been burned will not be accepted for return.

What To Do If You Received An Incorrect or Damaged Piece

Please contact us within 14 days of shipment date to report your claim, and our customer care department will walk you through the return procedures. A claim must be filed for you to receive full refund, so please do not send your order back without first speaking with a representative. Any damaged order returned without a call tag will not be credited for return shipping.